knn77 Privacy Policy

1. About This Privacy Policy

This Privacy Policy ("Policy") is issued by knn77 ("knn77", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at knn77.asia. It describes how knn77 collects, receives, uses, stores, shares, transfers, and protects personal data relating to individuals ("you", "your") who register accounts, access the knn77 platform, interact with our support team, or otherwise provide personal information to us.

This Policy applies to all personal data processed by knn77 in connection with the provision of its services, regardless of the device or channel through which the data was collected. It should be read alongside the knn77 Terms & Conditions, which govern your use of the platform.

By registering a knn77 account or using any knn77 service, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree, you must not use the knn77 platform.

2. Personal Data We Collect

knn77 collects the following categories of personal data, depending on how you interact with the platform:

knn77 does not collect special category personal data (such as health, racial or ethnic origin, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming referral or self-exclusion request, in which case it is processed solely for the purpose of protecting your welfare.

3. How We Collect Your Data

knn77 collects personal data through the following means:

• Direct provision: When you register a knn77 account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey, you provide personal data directly to us.
• Automated collection: When you access the knn77 platform, we automatically collect technical and usage data via cookies, web beacons, and server logs. See Section 9 for our full Cookies Policy.
• Third-party sources: knn77 may receive data about you from third-party KYC and identity verification providers, payment processors (including Touch 'n Go eWallet, Boost, Maybank, CIMB Bank, Public Bank, and FPX), fraud prevention services, and analytics providers. This data is used to supplement and verify information you have provided directly.

4. How We Use Your Personal Data

knn77 uses your personal data for the following purposes:

• To create and manage your knn77 account, including processing your registration, verifying your identity, and maintaining your account settings.
• To process deposits, withdrawals, and any other financial transactions on the platform.
• To fulfil our obligations under international gaming authority licensing, including KYC verification, AML monitoring, and responsible gaming compliance.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the knn77 platform.
• To provide customer support, including responding to Live Chat enquiries, resolving disputes, and processing responsible gaming requests such as self-exclusion.
• To communicate with you about your knn77 account, including transactional notifications, security alerts, and changes to these policies.
• To send you promotional communications about knn77 offers and promotions, where you have consented or where we have a legitimate interest in doing so. You may opt out at any time by contacting support.
• To improve the knn77 platform by analysing usage patterns, testing new features, and diagnosing technical issues.
• To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.

5. Legal Basis for Processing

knn77 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is necessary to perform our contract with you (i.e., to operate your knn77 account and deliver the platform services you have requested).
• Legal obligation: Processing that is required for knn77 to comply with its legal and regulatory obligations, including those imposed by its international gaming authority licence (e.g., KYC, AML, responsible gaming mandates).
• Legitimate interests: Processing that is necessary for knn77's legitimate interests, provided those interests are not overridden by your rights — including fraud prevention, platform security, and improving the knn77 service.
• Consent: Where knn77 relies on your consent — for example, for certain marketing communications — you may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

6. Sharing Your Personal Data

knn77 does not sell your personal data to third parties under any circumstances. knn77 may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: To facilitate deposits and withdrawals via your chosen payment method (e.g., Touch 'n Go eWallet, Boost, Maybank, CIMB Bank, Public Bank, FPX).
• KYC and identity verification providers: To verify your identity and age in compliance with licensing requirements.
• Game providers and platform technology vendors: Who require access to certain data to deliver games and platform functionality.
• Fraud prevention and AML service providers: To detect and prevent financial crime on the knn77 platform.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or direction from a competent regulatory authority, including knn77's licensing body.
• Professional advisers: Including lawyers, auditors, and insurers, where necessary in connection with knn77's business operations.

All third-party service providers engaged by knn77 are required to process personal data only in accordance with knn77's instructions and applicable data protection law, and to maintain appropriate technical and organisational security measures.

7. International Data Transfers

knn77 operates internationally and some of our service providers and technology partners are located outside Malaysia. Where personal data is transferred outside your country of residence, knn77 ensures that appropriate safeguards are in place to protect your data, consistent with the requirements of applicable data protection law and knn77's international gaming authority licensing obligations.

Such safeguards may include contractual arrangements with the recipient that impose obligations equivalent to those applicable in Malaysia, or reliance on the recipient's participation in a recognised data protection framework.

8. Data Retention

knn77 retains personal data for as long as is necessary for the purposes for which it was collected, subject to the following minimum retention periods required by our licensing obligations:

• Account and KYC data: Retained for a minimum of five (5) years following account closure, or longer if required by applicable law or regulatory direction.
• Transaction and financial data: Retained for a minimum of five (5) years following the date of the transaction, in compliance with AML obligations.
• Support and communications data: Retained for a minimum of two (2) years, or longer if the communication relates to a dispute or regulatory matter.
• Technical and usage data: Retained for up to thirteen (13) months for analytics and security purposes.

Following the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.

9. Cookies and Tracking Technologies

knn77 uses cookies and similar tracking technologies (including web beacons and pixel tags) on the knn77.asia platform. Cookies are small text files placed on your device that enable the platform to recognise your browser and remember certain information.

knn77 uses the following types of cookies:

• Strictly necessary cookies: Required for the knn77 platform to function. These cannot be disabled as they are essential for account access, session management, and security. No consent is required for these cookies.
• Performance and analytics cookies: Collect anonymised data about how players use the knn77 platform — pages visited, errors encountered, time spent. This data is used to improve platform performance. These cookies require your consent.
• Functionality cookies: Remember your preferences (e.g., language settings, display preferences) to personalise your knn77 experience. These cookies require your consent.

You may manage your cookie preferences through your browser settings at any time. Disabling cookies may affect the functionality of certain knn77 platform features.

10. Your Privacy Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by knn77:

• Right of access: You may request a copy of the personal data knn77 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to knn77's legal and regulatory retention obligations.
• Right to restriction: You may request that knn77 restrict the processing of your personal data in certain circumstances.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to knn77, where technically feasible.
• Right to object: You may object to processing of your personal data based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.

To exercise any of the above rights, please contact knn77 support via Live Chat or at the email address shown in Section 14. knn77 will respond to verified requests within 30 days. Identity verification will be required before knn77 acts on any data rights request.

If you are not satisfied with knn77's response to a data rights request, you may have the right to lodge a complaint with a competent supervisory authority in your jurisdiction.

11. Children's Privacy

The knn77 platform is strictly restricted to individuals aged 21 years and above. knn77 does not knowingly collect personal data from persons under the age of 21. Age verification is conducted as part of the account registration and KYC process.

If knn77 becomes aware that personal data has been collected from a person under the age of 21 without verified parental consent, that data will be deleted and the associated account will be permanently closed. If you believe that a minor has registered a knn77 account, please contact support immediately via Live Chat or the email address in Section 14.

12. Security Measures

knn77 implements and maintains a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and the knn77 platform.
• Encrypted storage of sensitive account credentials and financial data at rest.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Automated anomaly detection to identify and respond to suspicious login activity and potential data breaches.
• Regular security assessments and penetration testing of the knn77 platform and infrastructure.

While knn77 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your knn77 login credentials and must notify us immediately if you suspect any unauthorised access to your account.

13. Changes to This Privacy Policy

knn77 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform services. Material changes will be notified to registered players via a notice on the knn77 platform prior to the change taking effect.

The "Last updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the knn77 platform following notification of any amendment constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you must cease using the platform and may request account closure by contacting knn77 support.

14. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or knn77's handling of your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 from within your knn77 account dashboard. Average response time under 3 minutes. Available in English and Bahasa Malaysia.
• Email (plain text — not a clickable link): [email protected]

When submitting a data rights request or privacy-related enquiry, please include your knn77 account username and registered email address so that we can verify your identity and process your request efficiently.